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Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

¿Cuánto tardaré en recibir mi pedido?

Prepare shipment: 1-2 workdays

Standard shipment: 7-12 workdays

How do I create an account?

Click ‘My account’. Use your email to register.

¿Cómo cambio mi dirección de envío?

If you have not placed an order, you can change the address in my account. If you have already placed an order, please contact us to change your address.

¿Realizan envíos a mi país?

We ship to worldwild.

¿Vendrán mis artículos en un solo paquete?

Yes, of course!

If you need to swap an item

Returns and Exchanges

What is your returns policy?

You can view Devolución.

I received the wrong item.

It is our problem, we will send you the correct product.

Where should I mail my authorized return?

Correo electrónico: [email protected]

¿Qué hago si he introducido una dirección de envío incorrecta?

Please contact our customer service as soon as possible! We will change it for you!

Correo electrónico: [email protected]

Can I change or cancel an order after I've submitted it?

You need to contact us ASAP. If your package has been shipped, you cannot cancel or change the order. Be sure to contact us to cancel or change the order before shipping.
Need to send the order number to our mailbox: [email protected]

Can I pre-order an item that is sold out?

You can contact us and we can record it for you.

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Ayuda al cliente

Our happiness team is always here to assist.

Orders and Shipping

Returns and Exchanges

¡No te pierdas 10%off!